Gendai Travel Limited. TERMS AND CONDITIONS
USE OF SITE
Your use of this Website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
You may only use this site to make legitimate reservations and/or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. This website is operated by Gendai Travel Limited., whose registered office address is 6 Southampton Place, London WC1A 2DB.
OWNERSHIP & LICENCES
Gendai Travel Limited holds the following licences:-
Gendai Travel Limited is licensed as an agency by the International Air Transport Association with IATA number 91294991 and therefore we must satisfy strict security, financial and training requirements.
For further information see www.iata.org/about/index
Gendai Travel Limited is the holder of an Air Travel Organisers’ Licensing (ATOL) license number 4192. An ATOL license provides consumer protection against supplier failure.
For further information see www.atol.org.uk
"Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate"
Gendai Travel Limited is a member of the Association of British Travel Agents (ABTA), providing assurance that the company is financially sound and stable. Our ABTA number is K9470.
For further information see www.abta.com
This site and each of its modules, remains the copyright property of Gendai Travel Limited and/or its various third party providers and distributors. This includes, but is not limited to any text, scripts, images or graphics used on the site. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Gendai Travel Limited and/or its third party providers and distributors.
AGE AND RESPONSIBILITY
You represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.
As a user of Gendai Travel’s website, you are in complete control of your travel planning needs. This includes control in the use of information you provide to Gendai Travel. When you reserve or purchase travel services through Gendai Travel, we collect information which will assist us in the fulfilment of your travel requirements. We may provide information about you to other involved third parties to ensure the successful fulfilment of your travel arrangements. We also use information you provide during registration or as part of the reservation process to customise the content of our site to meet your specific needs and to make product improvements to the Gendai Travel website. We will send you an e-mail message confirming each reservation you transact online. We do not sell individual customer names or other private profile information to third parties. It remains your responsibility to advise us of any changes to this information and to check that the correct information is contained within the relevant reservation prior to you confirming the transaction.
As a Gendai Travel website user you will occasionally receive e-mail updates from us about fare sales, special offers, new products and services. We hope you will find these updates interesting and informative. We respect and will continue to respect the privacy of our customers.
The Site has taken reasonable steps to put security measures in place to protect your data. Our server uses SSL (secure sockets layer) data encryption to help keep your data secure. Personal information entered is encoded before it is sent to us, protecting it as it is transferred over the Internet.
YOUR FINANCIAL PROTECTION
When you buy an ATOL protected flights or flight inclusive holiday from Gendai Travel Limited You will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."
“Gendai Travel Limited, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If Gendai Travel Limited, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
< TERMS AND CONDITIONS OF BOOKINGS >
1. FLIGHTS FARES & BOOKINGS
Please note that fares are not guaranteed until tickets are paid for and confirmation of payment is received by us and e-ticket(s) is (are) issued. Whilst we will always endeavour to honour your original quotation, on occasion and subject to airline rules, this may not be possible. In such an event you will be contacted within 72 hours by our reservations office to advice. In the unlikely event that we are unable to issue your ticket at the price quoted, you will be offered the option to cancel free of charge.
The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by Gendai Travel Limited. If in doubt, the user of the website should contact the Reservation Hotline advertised on the header of the site. Gendai Travel Limited acts as an agent for various airlines and other travel suppliers. The terms and conditions imposed by these suppliers should be considered as applied to your contract with Gendai Travel Limited. Please contact us at Gendai Travel, 6 Southampton Place, London WC1A 2DB or call 020 7404 5375 for details of airline contact information.
When you make an Inbound one way flights booking, outbound ticket copy (departed from UK within 6 months) is required when you purchase one way international inbound ticket from any destinations.
When purchasing one way inbound ticket (from any destination to the UK), you may be required by authorities to purchase or produce a copy of a return ticket. Please contact us for further information.
Purchase of airline tickets does not guarantee you a seat on a specified aircraft.
Scheduled airline overbooking policy can result in failure of the carrier to provide a seat on a booked flight for a passenger holding a confirmed ticket. Please contact us at Gendai Travel, 6 Southampton Place, London WC1A 2DB or call 020 7404 5375 for details of airline contact information. Purchase of air tickets may involve restricted refunds. Credit card information is validated prior to the transaction being finalised. The carrying of appropriate travel documents, including valid a passport and any necessary visas, is the responsibility of the traveller. Gendai Travel Limited expressly declines responsibility for any costs incurred in the case that a traveller or party are denied boarding to an aircraft, or denied entry to a country because the traveller or party is not in possession of the appropriate documentation. Travel insurance is highly recommended.
Flights must be used in the order set out in your itinerary – e.g. a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.
When a booking is made all details will be read back to you. Please check that all names, dates and times are correct on all documents. Please ensure that the names given are the same as in the relevant passport. Once you have confirmed these details we will proceed to confirm the booking with the principal or supplier. Once you confirm the booking, any changes to these details will incur the charges, if applicable. When a booking is made online, please ensure that all names, dates and times are correct on the booking summary page before confirmation and payment.
Financial protection for flight only bookingsc
Where an airline ticket is issued within one working day of payment, a contract will exist between the passenger and the airline and therefore it will not be covered under the ATOL scheme. Bookings are ATOL protected when payment is taken and an airline ticket is not issued within one working day, and when you book a flight inclusive package.
CANCELLATION / AMENDMENTS
If you wish to change or cancel your travel plans, it is your responsibility to notify Gendai Travel of such a request, at the soonest possible time. Please note that some tickets are non-refundable and non-changeable once you have confirmed and paid for the booking.
If you are holding refundable or changeable tickets, Gendai Travel reserves the right to charge you an administration fee of £50 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees, service charges or credit card charges are non-refundable. Please note that airlines do not generally allow name changes on flight bookings.
If you are holding a booking for which ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a "no show" and could result in you losing all the monies you have paid.
If you want to cancel your journey it is important that you notify us immediately. This enables us to cancel your reservation with the airline. To notify us of your request for an amendment or cancellation, please contact us by telephone or via email, during office hours. Please note that in most cases, amendment or cancellation is only allowed up to one day prior to your departure date. Please note we are unable to proses your refund request more than 1 year from date of issue as it’s classified as expired tickets by Airlines.
Mondays - Fridays: 09:00-18:00
Saturdays & Holiday*: 10:00-15:00
*we will be closed during Christmas & New Years holiday
Please note we are not able to process any amendment or refund email request which is received after above office hours. These requests will be processed on the next working day.
Those tickets, which are refundable or cancelled by us, will be processed and refunded back to the card used at time of booking. Please be advised that the cancellation process could take 2 to 3 months from receipt of ticket or cancellation notice. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer. Please note that most airlines do not refund partially-used or half-used tickets. Tickets, which are returned more than 1 year from date of issue, are classified as expired tickets and must be submitted to the airline for their authority to refund.
EXCLUSION OF WARRANTY
Gendai Travel Limited and third party providers and distributors take and will continue to take all reasonable steps to ensure that the information displayed on this site is accurate. However, we cannot guarantee the accuracy of this content and will not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site.
LIMITATION OF LIABILITY
In no event shall Gendai Travel Limited or third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, or otherwise, which (i) arises out of or is in any way connected with any use of this site or reliance on content found herein or from your inability to access this site (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by Gendai Travel Limited Ltd or third party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, Gendai Travel Limited or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, Gendai Travel Limited and third party provider's and distributor's liability shall in no event exceed, in the aggregate, for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to Gendai Travel Limited and without any liability whatsoever, Gendai Travel Limited at any time and without notice may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims.
You agree to defend and fully indemnify Gendai Travel Limited and third party providers and distributors from and against any and all liability, claim, losses, damage or cause of action brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this website.
The relationship between Gendai Travel Limited and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.
This Agreement and its performance shall be governed by the laws of the United Kingdom. You consent and submit to the exclusive jurisdiction of the state and federal courts located in the United Kingdom, in all questions and controversies arising out of your use of the site and this Agreement.
You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.
Gendai Travel Limited may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions. Details of such terms and conditions can be found at the relevant pages in the site, these should be considered before you commit to purchase goods or services where such terms apply.
These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
The heading used in these Terms and Conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.
These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.
2. JAPAN RAIL PASS TERMS AND CONDITIONS
WHAT IS INCLUDED IN THE JAPAN RAIL PASS?
All trains operated by the Japan Railways Group are included with only a few exceptions. The extensive Shinkansen "bullet train" network is fully covered with the exception of the Nozomi and Mizuho -type train (see below). All JR Limited Express and Express trains to cities such as Kanazawa are also covered. In addition, thousands of local trains both in cities and rural areas are included. You may see references in older materials to “ferries”. Before the construction of the Seikan Tunnel to Hokkaido and the Seto Bridge to Shikoku, these islands were linked by JR Ferries, but these have been replaced by train links. Only the small Miyajima ferry near Hiroshima is presently included.
NO NOZOMI OR MIZUHO?
At present, the Japan Rail Pass does not cover Nozomi and Mizuho Shinkansen (Bullet Trains) on the Tokaido/Sanyo lines connecting Tokyo, Nagoya, Kyoto, Osaka, Hiroshima, Hakata (Fukuoka) and other cities. There are however many Hikari and Kodama Shinkansen trains on the same lines so you can travel freely with a Japan Rail Pass. You should be aware though that long trips between Tokyo and Hiroshima or points further southwest (Fukuoka, Nagasaki etc.) may take a little longer than with Nozomi trains. If you want to use a Nozomi train, you will have to pay full price for tickets.
WHAT DOES "CONSECUTIVE" MEAN?
The Japan Rail Pass is available in 7, 14 or 21 consecutive day lengths. This means that the pass begins the first day of its validity period and then continues uninterruptedly. There are no "black-out" dates for holidays or weekends. The pass validity is by date, not by time of day, so if you start using it in the evening that will still count as a full day.
WHO IS ELIGIBLE FOR A JAPAN RAIL PASS?
In order to purchase a Japan Rail Pass, it is required for the user to meet one of the following two conditions. Anyone interested in purchasing a regional variant of the JR Pass is required to meet condition 1 in order to be eligible.
Condition 1: You are a foreign tourist visiting Japan from abroad for sight-seeing, under the entry status of "Temporary Visitor".
"Temporary Visitor" entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 or 90 days with the purpose of "sight-seeing".
If you apply for “stay for sight-seeing” when you enter, entry personnel will stamp your passport as "Temporary Visitor". Only persons who have a passport bearing this stamp can use a Japan Rail Pass.
Condition 2: You are a Japanese national living in a foreign country who is:
a) Qualified to live permanently in a foreign country, or
b) Married to a non-Japanese residing in a country other than Japan.
Note: Persons meeting the conditions for point 2 above will be required to show proof of eligibility when purchasing and activating your JR Pass.
Similarly, applicants with dual citizenship in Japan and another country will NOT be able to turn in their Exchange Order for a PASS if they entered Japan on their Japanese passport.
Caution: Even if you visit Japan with an Exchange Order to be turned in for a Japan rail Pass, the exchange can not be made unless you have "Temporary Visitor" status. If you enter Japan under another official status, such as "Trainee", "Entertainer", or "Re-entry Permit", you can not change the Exchange Order for the JR Pass. Please note that according to strict interpretation of the Japanese Immigration Law, "Temporary Visitor" status differs from other types of stays that are also for only short time periods.
Even if an applicant presents electronic data or other documentation, establishing their compliance with conditions a) and b) above, the pass may be denied if the clerk at JR exchange office is unable to verify that compliance.
Japanese Passport Holders
ご注意：ご購入後、予約番号を記載の上、eメールまたはFaxで「永住権ビザ」もしくは「結婚ビザと結婚証明書」 のコピーを弊社までお送りください。 来店でお受け取り希望の方は、その際にご提示ください。（ 弊社でJRパスのご利用をお約束するものではございません。最終の判断は引換時のJR職員になります。）
HOW TO OBTAIN A JAPAN RAIL PASS?
A JR Pass can not be purchased inside Japan. You must purchase an Exchange Order from an authorized sales office or agent such as Gendai Travel Limited before you depart to Japan. The Exchange Order must have your name as it appears exactly on your passport (including all first, maiden and last names.) After you arrive in Japan, you will need to go to an applicable JR station that has a Japan Rail Pass exchange office and turn in the Exchange Order to receive your full JR Pass.
WHO CAN USE THE REGIONAL PASSES?
1. The regional Passes are available to travellers entering Japan on a non-Japanese passport with "Temporary Visitor" entry status.
2. It is very important to note that Japanese passport holder cannot use any of the regional passes; they can only use the main Japan Rail Pass if they meet the overseas residence requirements
HOW TO TURN IN AN EXCHANGE ORDER TO RECEIVE A JAPAN RAIL PASS?
1. You can not use an Exchange Order when you travel on JR lines. You must turn in your Exchange Order and obtain your JR Pass at one of the Japan Rail Pass Exchange Offices.
2. Your Exchange Order must be turned in for a Japan Rail Pass within three months of the issuing date (stamped on the Exchange Order).
3. At the time of the exchange you will be asked to fill out a short application form and to present your passport with the "Temporary Visitor" stamp that you received upon entry into Japan. You must show your passport and this stamp to process the Rail Pass Exchange order.
Note: Without your passport, the pass exchange will not be made. (A photocopy of your passport is not acceptable.)
4. The type of Japan Rail Pass described on the Exchange Order can not be changed.
HOW TO MAKE A RESERVATION?
Seat reservations can be made without additional charges. Seat availability can not be guaranteed otherwise. To make a reservation, apply at any Travel Service Centre or a Reservation Office (Midori–no–madoguchi) at a JR station. At the Travel Service Centre, show your pass and obtain your reserved seat ticket before boarding.
Note: Seat reservations cannot be made prior to exchanging your JR Pass in Japan.
HOW CAN I GET A REFUND?
If you do not use the JR Pass and require a refund, a cancellation fee of 10% of the price paid for the JR Pass, plus a £20.00 handling fee will apply.
You will need to return the unused exchange order to us within a year from the date of issue for a refund to be processed. Refunds will take two months to process.
Refunds will not be possible after the exchange order has been exchanged for the actual Japan Rail Pass.
HOW CAN I CHANGE MY PASS TO ANOTHER TYPE OF PASS?
If you decide to change the type of pass you have after purchasing it, there is a £15 charge for doing so. This includes changing from national to regional passes and all durations of pass.
This charge is per order of passes and not charged individually for each pass.
Unless we receive your unused JR pass exchange order (s), we will not be able to process your refund.
Unless we receive your unused JR pass exchange order(s), we will not be able to process your amendments request.
PLEASE REFER TO THE JAPAN RAIL BROCHURE FOR ALL OTHER CONDITIONS
Unless we receive your unused JR pass exchange order (s), we will not be able to process your refund. Unless we receive your unused JR pass exchange order(s), we will not be able to process your amendments request.
After we make your Japan Rail Pass Exchange Order, we can either post it to you or you can collect it from our office in Holborn, London. We currently
have the following delivery options available:
* Royal Mail Special Delivery, Domestic - This is our standard option which guarantees next day delivery from Royal Mail. This delivery requires a signature so someone will need to be at home to sign for the item. This service does not offer delivery on Saturday, but we can arrange it for a small extra cost. If you wish to receive it on Saturday, please choose ‹ Saturday Delivery › as a delivery method when you place an order online.
* Royal Mail International Signed For, European Countries Only - This is our standard overseas delivery service. Please note that once the package has left the UK it is not possible to track using Royal Mail track and trace service. The estimated delivery time is between 10 and 20 working days or sometime even more, but this can vary with individual countries and the efficiency of the postal service available.
* AmWorld , OCS ( To Tokyo only), DHL as International Express Courier - This is our fastest delivery option with some countries in Europe offering next day delivery. This is a great option if you need a JR Pass delivered within a short period of time, or you live in a country where the postal service is less reliable. Please contact us if you would like to confirm an exact delivery time estimate.
When can I receive the JR pass?
For special delivery option with Royal Mail or International delivery option, If we receive your order by 1:00 pm on a weekday, we will send out the passes the same day. Please note that we do not send out passes for delivery over the weekend or bank holidays so any bookings made after 1:00 pm on a Friday will be despatched the following Monday, or next working day.
For collection at our Holborn office
If we receive your order by 1:00 pm on a weekday, your pass will be ready for collection the same day after 2:00 pm. Please note that any orders made on a Friday after 1pm, at the weekend and public holidays are ready on following Monday or next working day.
*As much as do our best to deliver on time, we are also subject to the delivery constraints of the couriers. We are therefore, not responsible for any loss, damages and costs that may be incurred which are beyond our control.
3. TOURS TERMS & CONDITIONS
Please read the following conditions carefully before you make your booking. All holidays are sold subject to these conditions. Gendai Travel Limited., registration number1394201. In these conditions Gendai Travel Limited is referred to as "we", "us" and "our". The persons or organisation named on the booking form are referred to as "you" and "your". This contract and all matters arising out of it are governed by the laws of England and Wales, Scotland and Northern Ireland.
To make a tour booking you must complete the booking form and pay a deposit, if booking more than eight weeks prior to departure. If booking within eight weeks of departure, the full balance will be required at the time of booking. The deposit required can be found on the quotation page of the itinerary that you wish to confirm. In most cases the deposit is 15% of the total cost or £200 per person (whichever is the greater), however in some instances a larger deposit is required in order to secure particular services. The total amount due is as specified on your invoice. On receipt of your booking form and monies, we will arrange to provide you with the various services which make up your tour. A confirmation will then be sent to you detailing the components of your tour and the price. You must check all the details on the confirmation and contact us immediately if there is anything you believe to be incorrect. You must check that all names listed exactly match those in the passports of each member of your party. No contract for the provision of the tour exists between you and us until we have sent our confirmation, so that if, for reasons such as unavailability, we are unable to accept your booking, our liability to you will be limited to refunding the full amount of any monies you have paid.
The balance will be due eight weeks prior to departure and if this is not received we reserve the right to cancel your booking and charge cancellation fees as detailed below. An administration fee of 2% will apply to all monies taken from credit cards, with the exception of JCB and Diners cards for which the fee will be 3%. No fee applies for payment by UK debit card. These fees are also applicable to deposits.
It is important that you have insurance cover that is adequate for your needs on tour and in order to cover cancellation prior to departure should you need to do so due to unforeseen circumstances.
Whilst we reserve the right to increase or decrease prices of our tours at any time, once you have made your booking and we have issued our confirmation, we guarantee that the price of your holiday will not be subject to any surcharges. You should, however, note that if you amend any details of your booking after it has been confirmed, you may be subject to an amendment fee as advised at the time of booking.
We reserve the right to change any of the tour particulars published in our brochure and supplementary flyers, on our website or contained within any quotation, at any time before we enter into a contact with you. Should this occur, we will notify you of any changes before entering a contract.
Where special requests such as diet or room type are an important factor in the choice of your tour, you must advise us on the booking form. We are happy to pass your request onto the relevant supplier, but cannot guarantee that it will be accommodated. The provision of any special requests does not constitute a term of your contact with us.
If you or any member of your party has any medical problem or disability, which may affect your tour, or any other members of the group, you must tell us at the time of booking. Otherwise we reserve the right to cancel or change your tour.
CHANGES TO YOUR TOUR – UPON YOUR REQUEST
If you request any changes to your booking after our confirmation has been issued, you will be liable for any costs including administration and/or cancellation fees that arise as a result of the changes. We will do our best to meet your requests and avoid any additional costs, but this may not always be possible, particularly after your tickets and vouchers have been issued.
CANCELLATION OF YOUR TOUR – UPON YOUR REQUEST
If you or any of the persons named on the booking form wish to cancel the tour prior to departure, you must notify us in writing. Should you already be in receipt of your airline tickets, please return these to us along with your cancellation request. If you hold the refundable booking, the following charges will apply per person, effective from the date we receive your written notification:
|Number of days before departure||Cancellation charge as a percentage of total|
|56 or more||Deposit|
* Excluding insurance premiums & administration charges
In many instances, cancellation costs can be covered by appropriate travel insurance. A cancellation invoice will be sent to you, which you can then supply to your insurer.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
CHANGES TO YOUR TOUR – BY US
We hope and expect to be able to provide you with all the services we have confirmed to you upon receipt of your booking. However, these services are provided by various independent suppliers, such as airlines and hotels, over which we have no direct control. On occasions changes do have to be made, so we reserve the right to do so at any time. If the change is minor, we will advise you as soon as possible, but we will have no further liability towards you.
A change of UK departure point, of flight time by more than 12 hours or of accommodation to a lower grade constitutes a significant change. In the case of a significant change before your departure we will provide you with the following alternatives:
- alternative travel arrangements of equivalent or similar standard and price, if available
- alternative travel arrangements of a lower standard together with a refund of the difference in price
- to cancel your tour with a full refund of all monies paid
In all three cases minimum compensation will be paid as detailed below, unless the change occurs as a result of circumstances beyond our control:
|Number of days prior to departure within which a significant change is notified to you||Compensation Per Person|
|56 or more||Nil|
CHANGES TO YOUR TOUR – CIRCUMSTANCES BEYOND OUR CONTROL
We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseen situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, operational decisions of air carriers, civil strife, industrial disputes, natural disaster, bad weather, fire, epidemic, threatened or actual terrorist activity or war.
Due to the rather unpredictable current status of our economy and regular fluctuations in the Japanese Yen and British Pound exchange rate, we are only able to guarantee prices of our tours provided that the full balance is paid within 8 weeks of confirming the booking and paying a deposit.
After 8 weeks, we reserve the right to change the cost of the tour to reflect any changes in the exchange rate. Should you no longer require the tour and wish to cancel, please check our terms and conditions for details on the percentage of the deposit that can be returned to you.
CANCELLATION OF YOUR TOUR – BY US
We reserve the right in any circumstance to cancel your holiday for any reason. However, we will not cancel your holiday if it is within 57 days of departure unless it is for a reason beyond our control.
If there are any surcharges to be made, you will be notified at least 60 days before your departure. There will be no additional surcharges after this time. The following reasons will be valid for any surcharges:
a) A change in the Japanese Yen - British Pound exchange rate of more than 5% from the date of booking to the date of payment.
b) A new tax or duty is imposed by the airline or government which is beyond our control.
OUR COMMITMENT TO YOU
When you buy an ATOL-protected air package from Gendai Travel Limited you will receive a confirmation email from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 4192. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk
We will not accept responsibility if personal injury, illness, death, damage or loss is the result of:
- your actions or those of other members of your party
- the actions of a third party not related to the confirmed schedule of your tour
- unforeseen circumstances which, even with all due care, we or our suppliers could not have anticipated or avoided
- the actions of any other member of the tour group
- any health or condition which was not informed to us at the time of booking
- additional services (for example, those that may be supplied by hotels) which are not included as part of the tour price
You must prepare all the necessary valid travel documents including full passports and visas. We cannot be liable if you are refused entry to a destination due to invalid documents. You must arrive at your departure airport no later than the time recommended by the relevant airport authority for the date of travel. You accept responsibility for any damage or loss caused by you or any member of your party.
If you are not happy with any aspect of the tour, it is your responsibility to make it known to Gendai Travel Limited and the relevant supplier as soon as possible and during the tour wherever possible. If you do not report a problem which can be dealt with at the time, we cannot accept any associated liability at a later date. If your complaint is not resolved locally, you must write to us within 28 days of the completion of the tour. Please quote your booking reference number and daytime telephone number. We will reply to you within 28 days of receipt of your letter, as laid down by the ABTA Tour Operator’s Code of Conduct. We hope we can agree an amicable settlement to any claims we receive.
If we make a payment to you or any member of your party for death, personal injury or illness, you must give us or our insurers the rights you may have to take action against the person or organisations responsible and you must co-operate fully with us in seeking recovery of any payment we make.
PASSPORTS, VISAS AND HEALTH
We can provide general information about the passport and visa requirements for your trip. Please note that passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid.
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com
We consider adequate travel insurance to be an essential component of any trip abroad. We therefore recommend that you purchase travel insurance that properly covers your participation in any activities you may undertake and for cancellation should you need to do so due to unforeseen circumstances.
Visit our Insurance page for a quotation specific to your requirements.
Security of personal data
All areas of the gendaitravel.co.uk website where you enter personal data are encrypted using industry standard Thawte SSL certificates. This prevents unauthorised interception of personal information during transmission from your computer to our servers. All passwords are encrypted on our databases using one-way industry leading 512bit encryption. In addition to this we do not retain any credit card information on our servers or databases.
We collect the information you supply to us through our enquiry forms, and every time you e-mail us.
We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.
This aggregate information is used to:
- Aid strategic development
- Audit usage of the site
Use of personal information
We process personal information collected via Gendai Travel Limited for the purposes of:
- Providing the best possible service
- Processing any orders you may have made
- Providing you with information about products and services we offer
If you do not wish to receive information about our products or services, please tick the appropriate box on the enquiry form.
In order to purchase the correct flight or Japan Rail Pass you have selected, we must put a cookie onto your computer. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. These cookies are deleted as soon as you leave our site.
We will not pass your information to any third parties. You can also stop receiving any information about us and our services by clicking the link in our correspondence to automatically unsubscribe, or by sending us an e-mail.